Refund policy

Maxwell Pontail gladly accepts returns and offers you 30 days of return from the date on which you receive the order.

Please inform us by e-mail at You should specifically state, that you want to use your right to return the good. You will recieve confirmation and instructions about how to return the goods. 



Goods must be returned unused and in same condition as when received. That means that you will be able to try on the product in the same way, as if you were trying it in a physical store. When trying on jewellery, please wash your hands to avoid transferring oil or dirt to the product.

Once we have received the goods and accepted the return, we will transfer the amount to your account.

We will refund your amount to the credit card on which the goods were purchased. This is to prevent illegal use of stolen credit cards.